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  • Writer's pictureCurtis Stanley

What Providers can learn from Kodak

Kodak was the largest producer of cameras and made them accessible for non-professional photographers like you and me. 

They even invented the digital camera in 1975. But then they went bankrupt in 2012. 

What happened to Kodak and what does it that have to do with Providers?

Despite inventing digital photography, they mostly ignored it. But why?

Kodak was comfortable doing things the old way, digital cameras weren't perfect, and it took time, energy, and money to integrate it in their business. 

And in the 1990s, when Kodak realized people preferred digital instead of film because it was in cell phones (even old clunky Nokia bar phones), they were in trouble.

In fact, they were so far behind they couldn't recover.

So what does this have to do with Providers?

The HCBS Industry is at a turning-point. 

Almost every other industry on the planet uses digital systems instead of paper. 

People even email birthday cards and gift cards to their loved ones instead of using paper cards. And this is for people we care deeply about!

Each State and the Medicaid Offices process time-sheets and payments electronically. 

If the super slow government agencies are using digital technologies to do their work, then the change has already started.

Providers who opt for Electronic Person-Centered Progress Notes will take the lead. 


  • The work will be easier on staff

  • Clients will get even more person-centered support

  • Retention and hiring gets easier when staff enjoy using easy and modern tools

  • Margins will increase

  • Value-Based Payments will reward those with Electronic Person-Centered Progress Notes

  • Value-Based Payment Programs will make it harder and harder for those using paper to keep up

Change and adopting new technologies can be challenging at times, but the cost of taking the steps forward are always less than the price of staying still.

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